Your role:

As an Intermediate Data Scientist you will be building artificial intelligence and machine learning solutions for Global Relay's customers. Our solutions are developed by small, focused agile teams of data scientist and developers. You will be applying a wide variety of models to very large electronic communication archives in order to classify and understand communication content. You'll have the opportunity to work in machine translation, transcription, natural language processing, large language models, and/or generative AI. You also get to tackle interesting and engaging problems related to scalability and high availability in big data environments.

This is an opportunity to work alongside some of the best data scientist in Vancouver and apply your craft in an environment that encourages creative thinking and collaboration.

Your job:

• Work closely with other data scientists and developers in building and deploying various machine learning models.
• Execute all steps in the data science process from understanding business requirements to deploying models.
• Produce reports detailing model performance.
• Participate in design review, code review, sprint planning, and other Agile artifacts.
• Collaborate with Product Management on user story generation and refinement.
• Contribute to knowledge sharing activities with colleagues.
• Mentor junior data scientist via pairing and reviews.
• Instill a spirit of continuous improvement in the team's code, architecture, and processes.
  
  

About you:

• 2-5 years of experience with solving machine learning problems.
• BSc in a STEM or Linguistics subject or equivalent work experience.
• Experience working with very large data sets in an enterprise-wide application environment.
• Python and Bash experience.
• Knowledge of common machine learning libraries such as: PyTorch, Sklearn, TensorFlow, TensorRT and others.
• Experience mentoring junior data scientists.
• Strong organizational and communication skills.
  
  

Nice-to-haves:

• MSc in a STEM or Linguistics subject (considered 1 additional year of experience).
• PhD in a STEM or Linguistics subject (considered 2 additional years of experience).
• Data collection and cleaning experience.
• Data engineering skills.
• Experience with:
• Acoustic or language models for speech recognition.
• Natural language processing models.
• Large language models.
• Kubernetes and micro services.
• Working in an agile development environment.
  

Compensation:

Global Relay advertises the pay range for this role in accordance with the pay transparency laws of the province of British Columbia. In addition to the annual base salary (range listed below), compensation for this role also includes a corporate bonus, extended health benefits, and RRSP Matching, and (for applicable Sales roles) an enticing commission structure.

British Columbia - Base Salary Range:

$80,000—$120,000 CAD

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

Your job:

• Provide day-to-day operational oversight of data center activities including supervising technicians across all shifts in a 24x7 environment • Ensure all Global Relay production schedules and commitments are met • Contribute to the planning, scheduling, and implementation of hardware such as new servers, storage, and network appliances • Work closely with all IT Operations teams • Ensure the provisioning of hardware is completed on schedule and to the highest standards • Maintain 100% uptime objective of Global Relay services • Maintain a high standard of data center cleanliness and organization through exceptional operational discipline • Track, manage, and document Data Center assets cradle-to-grave • Work closely with the Data Center Facilities Manager to coordinate and maintain a world-class Data Center • Ensure adherence to processes and quality control standards for all work performed by the team • Coordinate with vendors and contractors to ensure data center needs are met in a timely and cost-effective manner • Participate and recommend changes in procedures or equipment that would increase productivity, reduce cost, and better serve Global Relay's disaster recovery and business continuity plans About you:

• 5+ years of experience working in a large-scale Data Center. • 3+ years of experience in a Lead technical role within a Data Center environment. • Expert knowledge in cabling, racking, and configuring servers, storage, and network equipment. • Experience with the provisioning of enterprise level appliances such as servers, storage, network switches and routers. • Demonstrated experience supporting a global 24x7 internet-based service or product. • Thorough working knowledge of firewall and network architectures. • Demonstrated experience in networking troubleshooting and administration. • Strong communication, organizational, and problem-solving skills. • Strong documentation skills. • Excellent customer presentation skills. • Strong ability to develop and maintain positive working relationships. • Demonstrated ability to Lead, manage, develop, train, and mentor a cohesive and high performing team. • Demonstrated ability to work well under pressure and respond to changing conditions. • Meticulous attention to detail. • Demonstrated ability to be highly confidential and discrete. • Experience working in an environment with formally structured change management process would be considered an asset Working conditions: Must be available after hours and / or weekends for emergency related work, service impacting incident resolution, or maintenance that is required during maintenance windows (outside of regular business hours). This position is required to be physically present on site. Physical requirements: Must be able to work with heavy equipment. What you can expect: At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

Your Role: As the Enterprise Customer Success Specialist (ECSS), you will lead and manage the relationships between Global Relay's marquee customers! The ECSS engages in ongoing account management, reconciliation, upselling, and providing world class customer service. You will work closely with internal stakeholders to provide a single interface for customer inquiries. Additionally, you will be tasked with organizing and executing special projects across the Customer Success team. Your Job: • Provide world class service in handling and resolving customer enquiries • Work with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues • Understand and explain features and benefits of Global Relay services • Identify sales and upsell opportunities to existing customers • Manage the ongoing relationship between Global Relay and enterprise accounts by developing strong relationships • Assess, clarify, and validate customer needs on an ongoing basis to accomplish land and expand goals • Leads and manages the relationship between Global Relay and clients that fall under the Major Accounts Program (MAP) and other high priority existing customer base • Organize, and track projects and campaigns to executed by the greater Customer Success team • Conduct phone prescreening phone interviews of potential employees then recommend to the team lead • Participate in Global Relay forums, client visits, and conferences About You: • Degree or Diploma and/or 3+ years of account management or customer service related experience, ideally in the information technology sector with an understanding of cloud solutions • Demonstrates ability to assess customer needs and deliver appropriate solutions • Professional business manner with the ability to comfortably interact with various executive business levels • Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail • Excellent verbal and written communications skills • Previous direct experience with Salesforce or other CRM system is highly desirable • Resourceful with strong problem solving skills • Enthusiastic, strong worth ethic and positive attitude • Excellent listening, negotiation and presentation skills What you can expect: At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

Your role: As a Senior DevOps/MLOps on our Artificial Intelligence team you will be responsible for the reliability and smooth operation of various environments and build automation to improve reliability and efficiency of code and machine learning model delivery from build to production. Challenge yourself by learning new technologies, and apply your skills across our different projects and application domains. You'll get to work in the exciting field of MLOps and will have the opportunity to work with tools unique to machine learning and artificial intelligence. At Global Relay we use leading edge technologies to deploy and manage the infrastructure that delivers highly scalable and available services. The role involves cross-team collaboration and communication; you will be working closely with key stakeholders to ensure that product requirements are met. This is an opportunity to influence the design and implementation of systems at scales that many do not get a chance to work at. Your job: • Automation: Developing tools & frameworks to enhance our CI (Continuous Integration) & CD (Continuous Delivery) automation using industry standard CI/CD practices. • Deployments: Leveraging the above mentioned CI/CD automation to deploy our services to Kubernetes. • Operations: Monitor and ensure smooth operation of our services in various environments. • Service Reliability: Occasionally provide support and initial troubleshooting when required by reviewing dashboards and logs to ensure system issues are timely addressed. About you: • 5+ years experience in a DevOps/MLOps or in a similar role. • Bachelor's degree in computer science or related field, or equivalent work experience. • Understanding of computer science fundamentals like threading, OOP and more. • Understanding of software systems concepts such as networking, firewalls, protocols, databases and more. • Understanding of software delivery practices such as Git branching models, configuration management, secret rotation, feature toggling, no-downtime deployments, and more. • Experience mentoring Junior and Intermediate DevOps/MLOps. • Strong organizational and communication skills. • Experience with: • CI/CD tools such as Jenkins. • Containerization technology such as; Docker, Kubernetes. • Python or other similar scripting languages. • Databases such as; CockroachDB, PostgreSQL. • Distributed event streaming platforms such as; Kafka. • Instrumentation & Monitoring tools such as: Splunk, Loki, Zabbix, or Prometheus. • Package managers and artifact repositories such as: Artifactory, npm. • Mentoring Junior DevOps/MLOps. Nice-to-haves: • Artificial intelligence or machine learning tools such as; MLFlow, JupyterHub, DVC, TensorFlow. • Supporting containerized GPU workloads in Kubernetes. • NoSQL data stores, including vector databases. • Supporting Large Language Models. What you can expect: At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

Your role:

The Global Relay HR team champions our corporate culture by bringing together dedicated and hardworking individuals who aspire to learn and grow with the company. We strive to bring the best out of our employees and enable them to perform at their optimal potential through coaching, learning & development, and open communication. We work intimately with the Global Relay Leadership team on initiatives such as performance management, career development, compensation & benefits, and recruitment. The Global Relay HR team provides top notch services and support in enabling the execution of Global Relay's business strategies while balancing employees' individual goals and professional objectives. Are you up for the challenge? You are passionate about reporting and fact finding. You are success-oriented and take pride in your work. You have great common sense. You understand how proven HR processes and procedures help companies find the best talent and keep their staff engaged, yet you also understand what it takes to run a business – flexibility and balance. Day-to-day HR challenges don't faze you. You're ready to roll up your sleeves, dive into the weeds, and get the work done. You also enjoy the company of other likeminded, intelligent and hardworking HR pros who value and encourage one another to excel. Your job: The HR Specialist will provide operational support to the HR team by maintaining our HR systems and assisting with the delivery of programs, processes, and services across the organization. This role will require hands-on involvement in many aspects of HR including reporting, audits, benefits, recruitment, and special projects. Reporting and Data Analysis • Create ad hoc reporting using various HR systems and present to stakeholders as needed in MS Suite virtually and in person • Maintain and improve standard quarterly and annual reporting • Support the annual compensation review process by system report generation and MS Excel integration • Assist with the research, implementation, and maintenance of strategic HR initiatives related to HR systems and data Audit and Compliance • Work closely with the other HR functions to monitor and maintain audit controls • Develop and distribute evidence requests and parameters to the global HR team • Collect, review, and prepare security controls audit evidence for internal and external auditors • Perform regular re-occurring reviews to ensure readiness for audit season System Configuration and Maintenance • Support Global Relay's HRIS (HR Information System) and PAS (Performance Appraisal System) systems, conduct frequent spot-checks to ensure 100% data integrity • Act as a gatekeeper for HRIS security access levels • Stay up to date with new features in the HRIS and PAS systems, recommend system enhancements and upgrades as needed to optimize efficiency, functionality and usability • Assist both internal and external teams with the planning and completion of projects that intersect with, or are supported by our HR systems End User Support and Training • Serve as the primary point of contact for the HRIS and PAS • Provide orientation and training for GR staff in system use and administration • Assist with technical education to stakeholders as required for new and existing HR system functionality, business processes and data entry procedures Documentation & Processes • Document and update HR processes in our internal wiki; this includes maintaining our job description bank and employee guides, as well as creating and updating How-To guides in our wiki related to audit compliance • Maintain compliance with all applicable guidelines, policies, procedures, and standards at all times. • Flag anomalies and potential problems to the HR Specialist team as you see them About you:

• 3+ years of experience in processes, reporting, and HR systems • Previous experience in HR is preferred • Previous experience with internal audits is a strong asset • Completion of post-secondary program in Business Administration • Proven track record or organizing and prioritizing a variety of projects and multiple tasks in an effective and timely manner, set priorities, and meet deadlines • Strong ability to evaluate priorities and execute tasks in a dynamic environment; present and escalate findings to relevant stakeholders, including HR management • Maintain a high level of confidentiality and discretion at all times • Good knowledge of HR standards and best practices is preferred • Strong understanding of the maintenance/monitoring required of an HRIS, PAS, ATS or similar database • Solid skills in the MS Office Suite, particularly with Excel and Outlook • Keen attention to detail with strong writing and editing skills • Excellent verbal communication and interpersonal skills • Strong analytical and problem-solving skills with excellent business acumen • Excellent organizational skills with the ability to prioritize and multi-task Compensation:

Global Relay advertises the pay range for this role in accordance with the pay transparency laws of the province of British Columbia. In addition to the annual base salary (range listed below), compensation for this role also includes a corporate bonus, extended health benefits, and RRSP Matching, and (for applicable Sales roles) an enticing commission structure. British Columbia - Base Salary Range: $65,000—$75,000 CAD What you can expect: At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.